Our FAQs
What time do I need to have my bin out?
Please place your bin on the kerbside by 8am of your collection day.
Why was my bin not emptied?
Your bin was put out after the truck cleared your street.
Your bin included waste that was not permitted.
Your bin had not been paid for.
If my bin is stolen/damaged does it cost?
No charge if damage is wear and tear but if by malicious damage by customer, charges may apply.
Can I take my bin with me if I move?
Yes but contact us so we can update your records.
Do you do fortnightly collections?
No
Do we still collect on public holidays?
Yes except for Christmas day and Good Friday. On these holidays we do have to move some collection days. Look under collection days for when this occurs.